⚡ Official Support Center

We're here to help

Get expert assistance with your Trust Wallet — multi-chain crypto wallet, asset recovery, and security guidance.

📚 Common Solutions

🔐 Recover my wallet (lost phrase?)
Trust Wallet never stores your recovery phrase. If you lose it, recovery is impossible. Always keep 12/24 words offline safely. We cannot restore wallets without seed phrases.
💱 Missing transaction / funds
Check block explorer (BscScan, Etherscan). If transaction is confirmed, ensure you added the correct token contract address. Use "Add Custom Token" feature.
⛓️ How to add a new blockchain?
Go to Settings → Networks → Add New RPC. Get RPC URLs from official docs. Trust Wallet supports 70+ chains including Ethereum, BSC, Polygon, Solana, and more.
🚫 I can't connect to DApps
Make sure WalletConnect is updated. Clear browser cache or try using Trust Browser. For iOS/Android, ensure the DApp supports WalletConnect v2.

📧 Email support: info@twshield.247livedesk.cc

💬 Official Telegram: @trustwallet (beware of scams)

🐦 Twitter/X: @TrustWallet

⚠️ Important: Trust Wallet will NEVER ask for your recovery phrase or private keys. NEVER share them with anyone. Support will never DM you first.

📩 Submit a support ticket

Fill out the form below. Our team typically responds within 24 hours.
We'll send updates to this email
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Min 10 characters. Provide as much detail as possible.

By submitting, you confirm you won't share private keys. Support will never ask for your recovery phrase.